![]() Not only can live chat offer the same immediacy, it’s also less resource-intensive - and it’s the preferred support channel for many. Though phone support may be what many think of for live support, there’s another option: live chat. Offering live support can really take your customer experience to the next level. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. Sometimes customers want to talk to a live person.
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